Grayscale

Automate repetitive tasks and create a high touch candidate experience at scale

Supercharge your Process with Automations ⚡️

Suggested templates for different touch points along the candidate journey.

Recruiting Template Inspiration Guide

Need some texting inspiration? Check out these useful texting templates to help get the creative juices flowing.

10 Must-Have Texting Templates for Your Hiring Process

Setting up automated reminders to gently "nudge" your candidates to respond.

All About Nudges

Upgrade your templates, automations, and more with Snippets

Using Snippets

Sam Abello

Lydia Dennard

Doug Taylor

Grayscale for Recruiting

Check out what's possible in your Grayscale Inbox

Getting Started with the Inbox

1:1 Messaging Features

Adding or canceling nudges in 1:1 messaging.

Nudges: 1:1 Messaging

Need to change a candidate's phone number in Grayscale? Let us walk you through just how to do that.

How to Update a Candidate's Phone Number

Updating a Candidate's Phone Number - Manually Added

Updating a Candidate's Phone Number - ATS Integrated

Inbox & Conversations

The basics of Bulk Messages + Nudges for Recruiting

Getting Started with Recruiting Bulk Messaging

Description of the Executions tab feature for bulk messages

Introducing the Executions tab for Bulk Messages ✨

This article explains some best practices around Bulk Messaging in Grayscale

Best Practices for Bulk Messaging

Details on sending bulk messages via WhatsApp

Bulk Messaging with WhatsApp

Adding or canceling nudges in Bulk Messages.

Nudges: Bulk Messaging

Reaching out to more than one candidate at once

Bulk Messaging

Automate touch points like scheduling interviews, sending interview reminders, gathering candidate feedback, and more.

Getting Started with Grayscale Automations for Recruiting

Follow this step-by-step guide to get started

Setting up Automated Interview Reminders & Follow-ups

Add dynamic followers to your Automations – For Greenhouse and SAP SuccessFactors users.

Automation Reply Routing

Details on sending automations via WhatsApp

Sending Automations with WhatsApp

Description of the Executions tab feature for automations

Introducing the Executions tab for Automations ✨

Understanding your Automation Reporting

Adding or canceling nudges in Automations

Nudges: Automations

Give your team "another set of hands" with powerful automations

Automations

Introducing the Hiring Hub✨

The Hiring Hub

Instructions on how to add candidates to a list

How to Add Candidates to Lists

How to Remove a Candidate from a List

Looking to add candidates to your Grayscale account in bulk? This article is for you.

How to Add Candidates via CSV File Upload

Check out these troubleshooting steps for uploading a CSV

Having trouble uploading a CSV? Read this.

Improve efficiency by saving commonly-used filter settings as Segments

Maximize your efficiency with Segments

Your go-to address book, a simple yet invaluable resource where the contact details of your candidates and prospects live. 

Talent Pool

Grayscale's Self-Scheduling makes it even easier to get more interviews on your calendar.

Getting Started with Scheduling

Three easy steps to integrate your calendar.

Scheduling: How-to Integrate your Calendar

Scheduling: Calendar Set-up

Scheduling: Event Types

Scheduling: Send booking links to candidates

Scheduling: Scheduled Events

Event Registration: Add & Reschedule Attendees

Let your attendees cancel or reschedule events whenever they need to

Scheduling for Attendees: Cancel & Reschedule Events

Self-Scheduling

Getting Started with Surveys

Quick guide to exporting all your survey data

Exporting NPS Data from Grayscale

Get actionable feedback from your candidates to help improve your process

Surveys

Everything you Need to Know About our Reports Dashboard

Reports

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Product Updates

Find answers and get help from Intercom Support and Community Experts

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