If you've started chatting with a candidate and they've since changed their phone number, you'll definitely want to make sure their information gets updated in Grayscale.
Changing a phone number in Grayscale is a little quirky – updating the number within your ATS doesn't automatically trigger a change in Grayscale but not to worry, there are a few ways to go about changing it!
Follow the links below to get started:
For users on Greenhouse, Lever, SAP SuccessFactors, and Workday
For users on Paycom, BrassRing, ADP, and more
If your candidate was added to Grayscale manually
Questions? Feel free to chat with us to discuss further.