Grayscale

Here's everything you need to know to get started with Grayscale

Getting Started Guide

Sam Abello

Doug Taylor

Everything your team needs to get started with Grayscale

Getting Started

Download the Grayscale Browser Extension

All About the Grayscale Extension

How to get started using the new browser extension

Getting Started: The Grayscale Browser Extension

How to Use the Browser Extension

Instructions on how to reposition the Grayscale extension to the left side of the page in Google Chrome

How do I move the extension?

Having issues with the Grayscale Browser extension? Try these helpful tips.

My Grayscale extension isn't working. What should I do to fix it?

Save a HAR file to help with troubleshooting

How to save a HAR file (Chrome)

Save a log of the browser console for troubleshooting

How to save a Console Log (Chrome)

Save the Grayscale extension's service worker log file for troubleshooting

How to save the service worker log file (Chrome)

Browser Extension

A step-by-step guide for getting setup with our handy Browser extension

Activating your Browser Extension in Google Chrome

Step-by-Step Guide to downloading our handy Browser Extension in Microsoft Edge

Activating your Browser Extension in Microsoft Edge

A step-by-step guide for getting setup with our handy Chrome extension

Activating your Chrome Extension in Brave

If you use incognito mode in your browser, this setting is for you.

Accessing the Chrome Extension in Incognito Mode

Can't open the browser extension?  This article will help!

The Browser Extension Will Not Open

Instructions on how to manually update the browser extension

How to manually update the browser extension

Quick steps to resolve most common login issues

I can't sign into the Chrome extension

Troubleshooting common problems with the browser extension

Troubleshooting

User Guide: Chrome Extension & Dashboard Overview

User Guide: Settings, Notifications, & Templates

User Guide: Inbox & 1:1 Messaging

User Guide: Recruiting Bulk Messaging

User Guide: Automations

User Guide: Reports

User Guide: The Help Center

Admin Only Functions in Grayscale and Automation Overview

Admin Guide: Admin Only Functions

How to use Grayscale's latest and greatest features

Grayscale User Guides

Some tips to help boost your response rate and provide the best possible candidate experience

5 Best Practices for Texting with Candidates

Check out these 5 rules for reaching out the candidates cold

[VIDEO] How to Maximize Response Rate when Reaching out Cold to Candidates

ATS Tag Filtering when sending Bulk Messages and Automations

How to Use Tag Filtering when Sending Bulk Messages and Automations

All you need to know about candidate opt-in and opt-out

Best Practices for Handling Opt-in and Opt-out in the US

What the US law has to say about texting with candidates

A Recruiter's Guide to TCPA Compliance

This guide discusses SMS filtering that can affect delivery of your Grayscale SMS messages.

How Does Message Filtering Work?

Check out these resources and pro tips for maximizing your text recruiting strategy

Resources & Best Practices 

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Product Updates

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.