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Organization Settings

Admin-only settings and feature enablements

Sam Abello avatar
Written by Sam Abello
Updated over a week ago

Organization Settings is only accessible to Grayscale Admins and is where you'll find the ability to enable certain features for your organization.

Available Features


Call Forwarding

What is it?

Call Forwarding allows you to redirect incoming calls to the Grayscale number you've been texting them from, directly to your phone. Whether you're away from your computer, on the road, or your candidate has a delicate question to ask, Call Forwarding turns your texting-only line into a texting and voice line 🚀

How does it work?

Call Forwarding can only receive inbound calls, you will not be able to call a candidate from Grayscale.

  • This feature is only available with US and Canadian phone numbers

  • The call is forwarded to the user who was most recently active in the conversation

  • Admins are not able to set a central calling number, each user must configure their own call forwarding number

  • Admins will need to switch this feature on for your organization


Default Language

What is it?

Language should never be a barrier. We’ve added the ability to switch languages of the Grayscale User Interface, so that you can now navigate our platform in multiple languages, facilitating smoother interactions across diverse global teams.

Supported Languages:

  • English

  • Spanish

  • Spanish (MX)

  • French

  • French (CA)

  • Portuguese (BR)

  • German

  • Others upon request


Have questions? Chat us below!

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