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Setting up WhatsApp

How to request the WhatsApp integration, and how to set it up

Doug Taylor avatar
Written by Doug Taylor
Updated over a week ago

Want to use WhatsApp to connect with candidates? Here's what we'll need to set that up!


Step 1 – Gather Details

The WhatsApp implementation is unique since the approval process actually goes to Meta (Facebook) for various steps. To start the process, there are some initial details about your business that we will need to submit to Meta on your behalf.

  • Company Name

    • This must match your Meta Business Manager name

  • Company Website

    • This will be displayed on your WhatsApp profile

  • Company HQ Country

  • Meta Business Manager ID

  • Company Vertical

  • Rough estimate of how many jobs you will be filling internationally your first year


Step 2 – Submit the WhatsApp Setup Form

Once you've gathered the necessary information, you can use this form to submit it to us! We will use the information to submit a WhatsApp Sender Profile to Meta for approval.

⏸️ Your Grayscale Implementation Manager will notify you of when to proceed to the next steps.


Step 3 - Approve Twilio's request

Once Meta approves the WhatsApp Sender Profile, you will receive an invitation from Twilio, Inc in Facebook Business Manager - Settings, under the Requests tab. Click the Approve button for that request.


Step 4 - Submit Business Verification

WhatsApp requires all companies to submit Business Verification in their Meta Business Suite. Many businesses have already verified, if so, you can skip this step.

Average processing times by Facebook are 3-7 business days, but in some regions this can take up to 4 weeks. Here's the process:

  1. Click this link to begin the verification process.

  2. Click on the gear next to the name.

  3. Then click on Business Settings page

For more info, refer to Facebook's help article. Business Verification can be challenging and requires supporting documentation.


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