Snippets are the best way to transfer information directly from Grayscale or your ATS into your candidate conversations to avoid any errors.

Profile Snippets, Sender Snippets, Organization Snippets, and My Custom Snippets are all available in 1-1 messaging, bulk messaging, and within automations.

Profile Snippets grab the candidate's First and Last name directly from the candidate profile
Sender Snippets grab the sender's name directly from Grayscale
Organization Snippets are custom snippets created by Admins and shared to all of the organization's Grayscale users
My Custom Snippets are custom snippets only available to the user that created them

Note: In automations, the sender is considered to be the user that set up the automation, and Sender Snippets will reflect this.

To create Organization Snippets or My Custom Snippets, check out Creating Custom Snippets in Grayscale.

Apply snippets to your templates to seamlessly reuse your most frequent messages while also making them unique for each candidate. For more on templates check out this article.

Contextual Snippets

Contextual Snippets provide users with dynamic placeholders, pulling information directly from your ATS. These dynamic snippets display key details, such as job info, hiring team names, or related content, tailored to the context of the task or conversation.

Greenhouse ATS

In Automations

Snippet	Event Type Stage Change	Event Type Interview Scheduled	Event Type Candidate Hired, Candidate Rejected, Candidate Hired or Rejected
Job name	✅	✅	✅
Job requisition ID	✅	✅	✅
Job location	✅	✅	✅
Recruiter first name	✅	✅	✅
Recruiter last name	✅	✅	✅
Recruiter email	✅	✅	✅
Hiring manager first name	✅	✅	✅
Hiring manager last name	✅	✅	✅
Hiring manager email	✅	✅	✅
Interview date & time	❌	✅	❌
Interview team	❌	✅	❌

In Bulk Messages

Snippet	Audience Job	Audience Individuals	Audience List	Audience Prospect Pool
Job name	✅	❌	❌	❌
Job requisition ID	✅	❌	❌	❌
Job location	✅	❌	❌	❌
Recruiter first name	✅	❌	❌	❌
Recruiter last name	✅	❌	❌	❌
Recruiter email	✅	❌	❌	❌
Hiring manager first name	✅	❌	❌	❌
Hiring manager last name	✅	❌	❌	❌
Hiring manager email	✅	❌	❌	❌

SAP SuccessFactors ATS

In Automations

Snippet	Event Type Stage Change	Event Type Candidate Hired, Candidate Rejected, Candidate Hired or Rejected
Job name	✅	✅
Job requisition ID	✅	✅
Job location	✅	✅
Recruiter first name	✅	✅
Recruiter last name	✅	✅
Recruiter email	✅	✅
Hiring manager first name	✅	✅
Hiring manager last name	✅	✅
Hiring manager email	✅	✅

In Bulk Messages

Snippet	Audience Job	Audience Individuals	Audience List
Job name	✅	❌	❌
Job requisition ID	✅	❌	❌
Job location	✅	❌	❌
Recruiter first name	✅	❌	❌
Recruiter last name	✅	❌	❌
Recruiter email	✅	❌	❌
Hiring manager first name	✅	❌	❌
Hiring manager last name	✅	❌	❌
Hiring manager email	✅	❌	❌

Lever ATS

In Automations

Snippet	Event Type Stage Change	Event Type Interview Scheduled	Event Type Candidate Hired, Candidate Rejected, Candidate Hired or Rejected
Job name	✅	✅	✅
Interview date & time	❌	✅	❌
Interview team	❌	✅	❌

In Bulk Messages

Snippet	Audience Job	Audience Individuals	Audience List
Job name	✅	❌	❌

Note: Since certain contextual snippets are only available in certain actions within Grayscale, be careful using templates that contain contextual information in 1-1 messaging or bulk messaging, otherwise the snippets won't populate!

Questions? Feel free to chat with us to discuss further.

10 Must-Have Texting Templates for Your Hiring Process

Creating Custom Snippets

Getting Started with Grayscale Automations for Recruiting

User Guide: Automations

4. Automations in SAP SuccessFactors (training video)