Grayscale

Have you deactivated a SSO user in your identity provider (Azure, Okta, etc...), but they still show up in Grayscale? Here are some steps that may help! Azure (Entra)

Navigate to the custom Grayscale Enterprise App in Azure AD

Navigate to Manage &gt; Provisioning &gt; View provisioning logs.

Search for the user(s) and identify if there were any errors or logs for their access being revoked

1. Navigate to the custom Grayscale Enterprise App in Azure AD
2. Navigate to Manage &gt; Provisioning &gt; View provisioning logs.
3. Search for the user(s) and identify if there were any errors or logs for their access being revoked

In your identity provider, find the Grayscale application under Provisioning -&gt; Mappings 

Ensure that Provision Azure Active Directory Groups is disabled

1. In your identity provider, find the Grayscale application under Provisioning -&gt; Mappings 
2. Ensure that Provision Azure Active Directory Groups is disabled
 1.

Deactivated SSO user still in Grayscale

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Deactivated SSO user still in Grayscale

Have you deactivated a SSO user in your identity provider (Azure, Okta, etc...), but they still show up in Grayscale? Here are some steps that may help!Azure (Entra)

Provisioning Logs

Mappings

Have you deactivated a SSO user in your identity provider (Azure, Okta, etc...), but they still show up in Grayscale? Here are some steps that may help!

Azure (Entra)