Is SSO enabled by default in new Grayscale accounts?

No, SSO is an optional feature that is enabled upon request.

How do I request SSO be enabled for my Grayscale account?

Reach out to your Customer Success Manager who will enable SSO for you.

Is there an additional charge for enabling SSO?

No, SSO is provided to Grayscale customers for free.

Once SSO is enabled, will all my users be required to use it?

Yes.

Which user role will be assigned to new users?

The default ‘Users’ role will be assigned to all new users.

Once SSO is enabled for my Grayscale account, can it be deactivated?

Yes. If you need to deactivate SSO, please reach out to your Customer Success Manager.

My Grayscale contract entitles me to unlimited users. Will my CSM still have to approve all new users?

No. For customers entitled to unlimited users, all new users will be created and activated automatically, without the involvement of your Customer Success Manager.

Can SSO users access the Grayscale mobile app?

Our Mobile app is not currently SSO compatible, but users can use our WebApp to create an application bookmark on their mobile device. Check out this article for more information on how to sign in with SSO on your Mobile Device. SSO support for the Mobile App will be added in the coming months.

Can SSO users specify the phone number to be used for Call Forwarding?

Yes. When activating SSO for your account, you can let us know if you want users to be able to enter their own phone numbers, or if you want them to only use the numbers provided through the Identity Provider. If you already have SSO set up, and users cannot change their phone numbers, you can let us know you want to change that, and we can adjust the account settings for you.

Does Grayscale support single sign-out?

No, not at this time.

Questions? Chat with us below!