Skip to main content
All CollectionsSettings
I'm having issues logging in to my Grayscale account. Help!
I'm having issues logging in to my Grayscale account. Help!

Having login issues? You've come to the right place!

Sam Abello avatar
Written by Sam Abello
Updated over 2 weeks ago

First off, we're sorry you're having login issues! No fun.

Try one of the following fixes to see if it solves the issue for you:

  • Try copying/pasting your email into to the username field (don't use the info that auto-fills via the Chrome browser). There may be a typo or unseen space or special character that's causing issues. If that doesn't work...

  • Try resetting your password. You can reset your password here.

  • If that doesn't do the trick, try clearing your browsers cookies/cache (instructions here)

  • Keep getting logged out? Make sure you have 'Remember Me' checked

  • Still having issues? Keep in mind that your username doesn't have to be your email address. Could you have changed it to something else by chance?

If none of these tricks fix the issue, please let me know! Chat with us via the chat bubble below.

Did this answer your question?