Need to reach multiple employees at once? Looking to create a campaign to welcome new hires? Bulk Messaging is here to help 💬
Grayscale’s Bulk Messaging feature lets you connect with multiple employees at once, while still keeping your outreach personalized and tailored. It’s perfect for sending out company updates, upcoming deadlines, and more!
Creating a New Bulk Message
Step 1 – Create a new bulk message
To create a Bulk Message, click NEW from the dashboard.
Step 2 – Give it a name
The Bulk Message Name is only visible internally, so give it a name that will make it easily searchable by you or your team (give it a descriptive name for easy recall).
Some examples:
Employee Benefits Deadline 11/2024
Sam_A 11/2024
Step 3 – Select your audience
After you name your Bulk Message, you'll select your Audience.
Choose from:
All Employees (default)
Further filter by:
Job Title
Department
Division
Location
Class
Type
Individuals
Segment
Step 4 – Craft your message
Once you select your audience and audience type, you’ll want to craft your message.
You can apply an existing template, or craft a message from scratch. Be sure to include some snippets in there for even more customization!
Available Snippets:
Profile:
First Name
Last Name
Start Date
Years of Tenure
Location
Department
Sender:
Sender Name (Full name)
Sender First Name
Sender Last Name
Organization:
These are custom snippets that are shared across your organization
My Custom Snippets:
These are custom snippets you have created for your own use – these are not shared across the organization
Note: We have added “Opt-out” language to the end of every bulk message. It will be automatically applied by default, but you can uncheck it if you choose not to add it. We strongly recommend keeping this checked as it significantly helps with SMS deliverability.
Step 5 – Add follow-ups
Add up to three Nudges, which is a great way to automate the follow up with employees if they are unresponsive. The Wait time follows a 24 hour cadence, following the last message sent from the series. For example, this nudge will send 24 hours after the main bulk message sends, only if the new hire doesn't respond by then.
Note: We will only send a Nudge to those employees who don’t respond to your message. For example, if you send a message to 50 people and 30 people respond to your first message, the nudge will only go out to the 20 unresponsive people.
Step 6 – Add followers
As the creator of the bulk message, you'll automatically be added as follower and receive notifications when employees respond to the message. You can add multiple followers so that other users with Grayscale access will also be notified by clicking + Add another follower.
If an employee responds, and you no longer want to receive notifications from them, you can manually unfollow the conversation by clicking the Unfollow button.
Step 7 – Schedule your message
Schedule the message to be sent at your desired date and time. The time zone will default to your browser's time settings.
With everything good-to-go, check the box "I understand that Grayscale will suspend accounts engaging in unwanted marketing (i.e. SPAM), abuse, fraud, or harassment" and click Save!
Movin' & groovin'! 🚀