Now that you've learned all about bulk messaging, check out the key metrics we track within Grayscale so you can analyze important data to optimize your hiring process. 🔮
We'll also explore all of the Settings and Notifications you can enable in Grayscale ✅
Reports, Settings, & Notifications
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Video Transcript:
Reports
We track a few different metrics in Grayscale on the account level that you can see under this Reports tab. We measure 4 different metrics.
Cold Response Rate - is the percentage of people who respond to the very first text you send. This gives you an idea of how well texts are working for you. Depending on your industry, we like to say anything between 25 and 45% is very healthy. Most people fall in the 30% range. We think this is the hardest metric to get.
Cold Response Time- is the average amount of time it takes for candidates to respond to the very first text. “Mine is very low just because I am constantly responding to myself in trainings” The average response rate is about 50% and the average response time is about 10 minutes.
Messages sent - The total number of messages that have been sent out using Grayscale
Conversations - is the total number of unique conversations
We track all of those same metrics on the user level, across your team as you can see here. This report can be exported if you want up here. And then here, you can toggle between different times, all time, last 30 days, etc.
Settings/Notifications
Here’s where you can manage your notifications, change your password, and add your personal phone number.
In Notification preferences, you can manage what, when, and how you are notified. You can toggle all of the options on/off based on your preferences.
Browser Notifications: Popup, Sound, Test Browser Notifications
External: Text Messages to your personal phone number, Email notifications, push notifications, and you can also delay notifications, which gives you more time to respond before being notified.
Message Delivery Failure Notifications: Notifies you when a message is not delivered.
Text-For-Jobs Notifications
Scheduling: Here’s where you can integrate your calendar for snippets. This only works with link based scheduling systems, like calendly.
Templates: And here’s where you can manage your templates, create new ones, edit, or remove them as well as share them with your team.
Still have questions? Chat with us below and we'll be happy to help you out!